A secure and scalable CRM at the heart of your enterprise
Your enterprise CRM needs to evolve as quickly as your enterprise does. Zoho CRM offers the customizability, feature depth, and product stability required to effectively manage a large-scale organization across all departments, markets, and geographic locations.
Enterprise organizations have to manage large volumes of customer data, coordinate and execute complex business processes, maintain impeccable security standards, and comply with local and international regulations.
Zoho CRM enables enterprise organizations to unify their business data across departments and deliver a more compelling customer experience. With our robust backend infrastructure, rich feature set, and enterprise-grade data security processes, we've empowered highly complex, large-scale businesses to operate seamlessly and securely across the globe.
Free DemoZOHO CRM Modules
A complete CRM for your business, which manages everything starting from generating leads to converting them to paid customers to post-sales support.Sales Force Automation
You need an efficient sales team to build a strong, loyal customer base. Zoho CRM's SFA capabilities empower your company to automate sales and marketing operations as well as effectively manage the customer journey end-to-end. Unify customer data to avoid silos and reduce time spent on non-revenue generating activities to optimize your sales organization.
Lead Management
Growing your customer base depends on establishing a strong cross-departmental synergy between your marketing and sales teams. Zoho CRM's lead management features help your team streamline processes to generate quality leads from diverse sources, nurture them, and create opportunities with qualified leads.
Customer Services
One of the biggest challenges in building great, long-term customer relationships is providing high quality support. Zoho gives your customer service team the tools to streamline support requests, assign cases to the right agent, and resolve issues on a platform designed for your customers. Keep every engagement consistent, personalized, and context aware to build lasting customer loyalty.
Account Management
No matter how many customers are engaged with your business, most of your opportunities will come from a small number of high-value accounts. Identify and segment your key accounts, enrich their profiles with contextual data, and deliver highly personalized journeys to nurture value-driven relationships.
Sales Performance Management
Set your sales reps up for success with the sales performance management capabilities in Zoho CRM. Make accurate forecasts, translate them into realistic quotas for your sales reps, and route accounts to the right rep with territory management to drive revenue.
Multichannel Marketing
The greatest challenge for enterprises in engaging modern buyers is making every customer feel special. Connect with prospects via a range of communication channels to deliver personalized, meaningful interactions and offers throughout their journey.
Artificial Intelligence
Empower your hardworking sales and service teams with AI-enhanced decision-making. Our embedded AI sales assistant, Zia, enables your customer-facing teams to drive more meaningful customer engagement and address customer issues more effectively..
Reports
Lead WON/LOSS, Sales order Analysis, Business Partner Master, Item Master.